ServiceNow has selected Claude as the primary AI model for its Build Agent development platform and as a preferred choice throughout its AI Platform ecosystem. This collaboration enables enterprise customers to incorporate Claude's reasoning and coding abilities into their workflows while maintaining enterprise-level security and compliance standards.
Enterprise Application Development Enhancement
Claude now serves as the foundation for ServiceNow's Build Agent, an enterprise coding solution that enables application and automation creation through AI assistance. The platform allows both professional developers and citizen developers to construct applications using natural language instructions, design and test automated processes, and maintain complete oversight of AI operations. ServiceNow anticipates Build Agent usage will increase fourfold within the next year.
Implementation Efficiency Improvements
The integration aims to achieve a 50% decrease in deployment timeframes for ServiceNow customers, significantly shortening the period from initial sales discussions to fully automated implementation. This accelerated approach will be available for customers and partners to expedite their own deployment processes.
Industry-Focused Applications
ServiceNow leverages Claude to develop specialized automated applications for healthcare and life sciences sectors. These implementations support functions including research evaluation, claims processing authorization, and related tasks within ServiceNow's controlled platform environment. Claude Opus 4.5 demonstrates leadership in medical benchmarks and life sciences assessments, potentially reducing claims authorization timeframes from multiple days to several hours while lowering operational costs.
Internal Workforce Integration
ServiceNow has deployed Claude throughout its 29,000-employee global workforce:
Sales Team Enhancement: Sales representatives utilize a Claude-based coaching system for customer meeting preparation. This tool integrates Claude with current enterprise information and web search capabilities, consolidating prospect details and account information. Initial testing indicates up to 95% decrease in preparation duration.
Engineering Productivity: Claude Code has been distributed to ServiceNow's engineering and technical teams for code creation, review, debugging, and development task automation, accelerating the progression from concept to execution.
Platform Details
Claude currently functions as the standard model for Build Agent and preferred option throughout ServiceNow's AI Platform. Numerous ServiceNow enterprise clients can utilize Claude for creating and implementing automated workflows across various departments. The partnership demonstrates how embedding AI throughout daily operations, rather than treating it as an occasional tool, delivers superior organizational outcomes.
ServiceNow manages over 80 billion annual workflows for enterprises, spanning IT support resolution, employee onboarding, and customer service management. These workflows can now incorporate Claude's advanced capabilities while maintaining the access controls and compliance requirements necessary for enterprise-scale operations.